FAQ

How to shop online?

Once you're done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Bag by clicking the "Shopping Bag" button on the top right of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page. Once you are viewing the contents of your shopping bag, you may adjust quantities in your bag by changing the number to the right of items, and then by clicking "update bag" after all quantity adjustments have been made.

How do I checkout?

Once you are ready to checkout with the items in your shopping bag, click on the checkout¬Ě button in your shopping cart. Simply sign-in using your PayPal account. If you do not have an account, simply follow the simple steps to create an account and continue through the checkout process.

Based on the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes. If you would like to purchase wholesale with us, please feel free to email us at hollowgraveclothingco@gmail.com

Item availability

The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable will be grayed out. If you do not see your size listed or a product is sold out, feel free to message us. We try to deliver the best to our customers and sometimes will do special requests(Ex. Sizes in XS, 4X, 5X etc.)

Do you have sizing information?

We try to include as much accurate sizing information for each product as possible. We have also added a size charts link to every product in the product detail page. Reference the size charts to help determine your size when ordering. Because sizing and cut will vary between brands, please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please feel free to contact us.

Which Payment Methods do you accept?

We accept PayPal and the following credit cards: Visa, Master Card, and American Express.

How can I track my order?

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

When will my order will shipped?

Most orders will ship within 1 week. Depending on the demand of the product, stock availability, and the USPS, some orders may take us up to 2-3 weeks. Please be patient with us as we are only 3 people and sometimes get overwhelmed with orders(that we appreciate so much!). We work hard and do our best to get orders out as quick as possible!